Truck-Lite Careers

Job Title : CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST

Department : Road Ready
Location : Southfield, MI
Job Description :

PRIMARY FUNCTION

The Relationship Management Specialist is the primary technical resource for the Road Ready business initiatives with responsibility for ensuring our customers have a world class experience.  The position will be the Road Ready’s primary customer liaison for promoting the use of our cutting-edge telematics technology and managing the entire relationship cycle.  The position will support customer business reviews and communications with internal cross-functional teams to ensure customer success. 

Specific duties and responsibilities include, but not limited to, the following areas:

  • Partners with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services.
  • Summarizes product feedback gathered from customer meetings and acts as an advocate for our customers with internal development and product teams.
  • Gathers feedback to form product road map.
  • Creates and administers points of engagement with customer base.
  • Launches new customer program and works directly with fleets on Road Ready system and network applications, sales, and solutions engineering to successfully launch new accounts.
  • Forms relationships with customers to educate them on Road Ready’s value proposition, new product introductions, and features to drive optimal product use.
  • Serves as the main point of contact with external customers on the Road Ready system and network applications and acts as the voice of the customer on assigned projects.
  • Monitors customer asset health and risks. Develops and executes strategic success plans when required, works closely with customer support, product development, and applications engineering.
  • Proactively manages multiple accounts to ensure customer’s success in services renewals, adoption of products, customer health and overall satisfaction.
  • Identifies revenue opportunities for upsell alongside sales and account management teams.

 

EDUCATION/EXPERIENCE

  • Bachelor's degree in Engineering, technical field or supply chain management.
  • 1-3 years of relevant account management/customer support experience with commercial vehicle, logistics fleet and/or automotive industries.
  • Candidates must possess strong communication, presentation, organization skills and have proven program management experience.
  • Candidates should have prior experience working with a fast-growth technology, design or applications engineering experience, an engineering level understanding of IoT products, and prior experience working in commercial vehicle, logistics fleet and/or automotive industries.
  • Position requires up to 50% travel.

 

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes:  a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

 

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

 

 

Submit your resume
Copyright © 2020, All rights reserved.