Truck-Lite Careers

Job Title : TECHNICAL SUPPORT SPECIALIST - ROAD READY

Department : Road Ready
Location : Southfield, MI
Job Description :

PRIMARY FUNCTION

Specific duties and responsibilities include, but not limited to, providing technical support in the following areas:

  • New customer onboarding and User Interface training.
  • Field service troubleshooting for current customers (both virtual and in the field).
  • Timely responses to customer requests (technical support line).
  • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.
  • Provide internal training on products to Sales, Customer Service and Quality departments.
  • Analyze call-log data and offer recommendations for training and/or technical bulletins focused on specific customers.
  • Work closely with Road Ready development team to identify bugs and resolve customer facing issues as well as communicate customer feedback.
  • Diagnose and resolve product issues.
  • Oversee equipment installations and train OEMs on proper installation procedures.

EDUCATION/EXPERIENCE

  • Bachelor's degree in Engineering, Computer Science or technical related field.
  • One to three years of relevant technical and customer support experience.
  • Common knowledge of 12 VDC wiring and cellular network operations.
  • Knowledge of API data utilization through 3rd party groups.
  • IT, engineering/technical background preferred.

Sales experience a plus.

 

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes:  a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

 

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

 

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